Frequently Asked Questions
Ordering & Account
How do I create an account?
You can create an account by clicking on the "Register" link in the top right corner of our website. You'll need to provide your email address and create a password.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account makes it easier to track your orders and save your shipping information for future purchases.
How can I track my order?
Once your order has been shipped, you'll receive an email with tracking information. You can also track your order by logging into your account and viewing your order history.
Shipping & Delivery
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping takes 1-2 business days. International shipping can take 7-14 business days. Please see our Shipping Policy for more details.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location.
Is free shipping available?
Orders over $100 qualify for free standard shipping within the continental US.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. Please visit our Returns & Exchanges page for full details.
How do I return an item?
To initiate a return, log into your account, go to your order history, and select the order containing the item(s) you wish to return. Follow the prompts to complete the return process.
How long does it take to process a refund?
Once we receive your return, we process refunds within 3-5 business days. It may take an additional 2-10 business days for the refund to appear on your statement, depending on your financial institution.
Product Information
Are your products guaranteed authentic?
Yes, all products sold on our website are 100% authentic. We source our products directly from manufacturers or authorized distributors.
Do you offer warranties on your products?
Many of our products come with a manufacturer's warranty. Please check the product description for specific warranty information.
Still Have Questions?
If you couldn't find the answer to your question, please visit our Contact Us page for assistance.